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Architect of amazing customer experience. -
Catalyst of organizational transformation.
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Champion of talent development.
As a C-Suite (SVP) leader, my special sauce is having a fluid command of strategy, technology/data, and operational excellence – bringing the right balance of strategic leadership, delivery command, and change resilience to ensure lasting external growth and internal impact. With equal parts will and skill, I propel teams towards accelerated progress, deftly diffusing organizational complexity.
A purpose-driven leader, I am passionate about curating and accelerating integrated marketing excellence in a constantly changing world, crafting connected and frictionless customer experiences across channels and technologies to enable accelerated go-to-market launch excellence.
Recent leadership role: created and led the Customer Experience & Engagement team for the Novartis International Division (ex-US), a $50B global pharma/oncology leader. Staffed 120+ member team was responsible for integrated marketing, data, and technology across 100+ countries, bringing brand strategy to life through the design and delivery of remarkably high customer experience at scale across healthcare professionals, patient/caregiver, and sales field force audiences.
Broader life sciences experience: spans pharma, medical devices, and consumer products for companies including W.L. Gore & Associates – Medical Products Division, and Johnson & Johnson Consumer Products Inc., in addition to prior healthcare agency positions at Publicis and Syneos.
Respected for: ability to bring leadership and talent along in the journey, focusing on the right jobs-to-be-done to bulletproof against today’s risks/barriers while leap-frogging competitively to deliver against tomorrow’s critical business goals.
As a C-Suite (SVP) leader, my special sauce is having a fluid command of strategy, technology/data, and operational excellence – bringing the right balance of strategic leadership, delivery command, and change resilience to ensure lasting external growth and internal impact. With equal parts will and skill, I propel teams towards accelerated progress, deftly diffusing organizational complexity.
A purpose-driven leader, I am passionate about curating and accelerating integrated marketing excellence in a constantly changing world, crafting connected and frictionless customer experiences across channels and technologies to enable go-to-market launch excellence.
Recent leadership role: spearheaded creation of new Customer Experience & Engagement team for the Novartis International Division (ex-US), a $50B global pharma/oncology leader. Staffed 120+ member team was responsible for integrated marketing, data, and technology across 100+ countries, bringing brand strategy to life through the design and delivery of remarkably high customer experience at scale across healthcare professionals, patient/caregiver, and sales field force audiences.
Broader life sciences experience: spans pharma, medical devices, and consumer products for companies including W.L. Gore & Associates – Medical Products Division, and Johnson & Johnson Consumer Products Inc., in addition to prior healthcare agency positions at Publicis and Syneos.
Respected for: ability to bring leadership and talent along in the journey, focusing on the right jobs-to-be-done to bulletproof against today’s risks/barriers while leap-frogging competitively to deliver against tomorrow’s critical business goals.
Leadership style – see June 2024 spotlight https://blog.logrocket.com/product-management/leader-spotlight-amy-saunders/